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Tuesday, 24 October 2017

SFA - Compensation Scheme


How to Claim:
For a missed appointment, the occupant must apply using the appropriate template form via DIO SD Accommodation intranet site within 14 days of the occurrence, or via SFA external gov.uk website with the required structured information within the same timeframe.
Evidence must be provided to support the claim (where available).
For significant defects at move in, the details must be captured at that time on the Occupancy 1 Form, (or alternative Move in Form for those in SSFA) and must include the IP and/or DIO agreed course of action. It is therefore important that Service personnel (or their nominated proxy) take care to ensure that any significant defects are properly and accurately recorded, including, if appropriate, photographic evidence. In addition to capturing the detail during the move in appointment occupants must apply, within 14 days of the occurrence, using the template form on the DIO SD Accommodation intranet site, or, via SFA external website with the required structured information. 8. If you have access to DII, then claims for compensation should be submitted on the template form available at the following link (MOD systems only):
NB: Please open the compensation form using Internet Explorer (IE) as your browser - not Google Chrome: http://defenceintranet.diif.r.mil.uk/…/SFA-CustomerCompensa…
If you don’t have access to DII, then a compensation claim can be made by email.
Email the DIO SFA Customer Compensation team setting out your compensation claim so that you include:
• The date of the appointment you are claiming for.
• Your name and telephone number.
• The SFA address relating to your compensation claim.
• The reason for your claim i.e. either a missed appointment or a significant defect(s) at move in.
• Any additional information to support your claim (including any photographic evidence).
For claims relating to missed appointments, please provide Job Reference Number, date and time of notification of postponement/cancellation by contractor along with any other relevant details.
If the claim is relating to significant defect(s) at move in please provide E1132 reference number, details of issues identified and any other action taken.
Any emails not containing all of this information will not be accepted by the DIO SFA Customer Compensation team.
Late claims will not be accepted. Please send your completed email to: DIOSDAccn-CCT@mod.uk